Customer Services Manager

Job Description

• 接待来院病人及一切来访者，为他们提供现场咨询服务；协调电话、网络等离线咨询服务；
• 根据医院的就医流程及患者的病情需求，进行初步分诊，并向患者作出耐心的解释;
• 指导病人就诊，陪伴患者至各检查和治疗区域，满足特殊患者的个性需求；
• 随时关注患者及家属的动态，主动为其在医院提供最方便的服务，提升医院形象，给外界留下良好的第一印象；
• 嘉宾接待及领导委派的其他任务。

• Welcome and greet people visiting the hospital (including
  patients/families, customers), quick and prompt reply to messages,
  handling phone calls by following telephone etiquette, offering clients
  seats and making them comfortable in the hospital.
• Answer all non-medical questions of guests, and provide administration support to clinical staff as required.
• Guide guests about general location of rooms and various blocks in the building.
• Be the ambassador for the hospital and ensure a high level of customer satisfaction.
• Other responsibilities as required.

Benefits

• Competative salary package
• Medical Insurance and paid vacations
• Performance-based bonus

Job Requirements

1. 大学专科以上学历，医学、护理学、公共关系等相关专业优先考虑;
2. 一年以上客服或相关领域工作经验，具有在医疗机构工作经验者优先考虑;
3. 熟悉各类办公软件的使用，具备一定的计算机相关知识;
4. 有较强的沟通协调能力、语言和文字表达能力;
5. 爱岗敬业，具有很强的服务意识，同时具备高度的责任心，能承受一定的工作压力;
6. 普通话标准，能够进行基本的英语交流。

• Bachelor’s degree in nursing, public relations, health, healthcare administration or related field;
• At least 1 year customer services experience required, knowledge
  and experience of working within healthcare administration/reception or
  hospitality industry is highly preferred;
• Competent written, verbal communication and interpersonal skills;
• Ability to manage all kinds of front desk tools such as printers, fax machines, computer, etc.
• Pleasing personality and enthusiastic.
• Fluency in Chinese and English is required.